Shipping Policy

At Marsaliju, we are committed to delivering your order quickly, securely, and efficiently. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your purchases.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday) after payment has been successfully authorized and product availability has been confirmed.

Orders are not processed, packed, or shipped on weekends or U.S. public holidays.

During periods of high order volume or promotional events, processing times may be extended. If a significant delay occurs, we will notify you as soon as possible.

Shipping Destinations

We currently ship only within the continental United States (the 48 contiguous states).

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
APO/FPO/DPO military addresses
International destinations

Orders placed for unsupported locations will be canceled and fully refunded.

Shipping Methods & Estimated Delivery Time

We partner with trusted shipping carriers to ensure reliable delivery.

Delivery time:

Standard Shipping: 5–7 business days (Monday through Friday) after your order has been shipped.

Delivery estimates are provided for reference only and are not guaranteed.

Unexpected delays may occur due to:

Severe weather
Carrier transportation delays
High shipping volumes
Natural disasters
Other circumstances beyond our reasonable control

Order Cut-Off Time

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) on a business day are typically processed the same day.

Orders received after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Shipping Costs

We proudly offer FREE Standard Shipping on every order delivered within the continental United States.

There are no additional shipping charges during checkout for eligible destinations.

Taxes and Additional Fees

Because all orders are shipped within the continental United States, customers will not be charged customs duties or import fees.

Applicable sales taxes, if required by law, will be calculated during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for the tracking information to become active after your package has been dispatched.

If you have not received your tracking details or need assistance locating your shipment, please contact our customer support team.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to modify your shipping address after placing an order, please contact us immediately.

While we will make every reasonable effort to update the address before shipment, we cannot guarantee changes once the order has entered the fulfillment process.

Marsaliju is not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, appears to be lost, or experiences an unusual shipping delay, please contact us as soon as possible.

We will work directly with the shipping carrier to investigate the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund in accordance with our Return & Refund Policy.

Marsaliju is not responsible for shipping delays caused by events beyond our control, including but not limited to severe weather, natural disasters, transportation disruptions, or carrier service interruptions.