Return and Refund Policy

At Marsaliju, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for details regarding returns, exchanges, and refunds.

Return & Exchange Period

Customers may request a return or exchange within 30 calendar days from the date their order is delivered.

Unfortunately, requests submitted after the 30-day return period may not be eligible for approval.

Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

Be unused and in their original condition.
Be returned in the original packaging.
Include all original accessories, manuals, labels, and tags (if applicable).
Show no signs of misuse, alteration, or accidental damage.

Returns cannot be accepted for products that have been intentionally modified, customized, or damaged through improper use.

Return Shipping

For approved returns, Marsaliju covers the cost of return shipping.

Please do not send your return to the address listed on your original shipment or our business address.

Once your return request has been approved, our customer support team will provide you with:

The correct return address.
Return instructions.
Any necessary return authorization information.

Customers are responsible for securely packaging returned items to prevent damage during transit.

How to Request a Return or Exchange

To start a return or exchange, please follow these steps:

Contact our customer support team by email or phone.
Provide your order number along with the item(s) you wish to return or exchange.
Briefly explain the reason for your request.
Wait for approval and return instructions from our support team.
Ship the item according to the instructions provided.

Please do not return any merchandise without first receiving return authorization.

Refunds

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved:

Your refund will be issued to the original payment method used for the purchase.
Most refunds are processed within 7-9 business days, although the exact timing may vary depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact your financial institution before reaching out to us.

Exchanges

If you would like to exchange an item for another eligible product, please contact our customer support team.

Once your original item has been received and approved, we will arrange shipment of the replacement item as quickly as possible.

Product availability may affect exchange processing times.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Personalized or custom-made products.
Items showing signs of misuse, abuse, or accidental damage.
Products that have been altered after delivery.
Clearance, closeout, or final sale merchandise.

Important Information

To help ensure your return is processed without delay:

Follow all return instructions provided by our customer support team.
Include any return authorization details provided by email.
Keep your shipping receipt and tracking number until your return has been fully processed.
Refund processing may be delayed if returned items arrive damaged due to inadequate packaging or if shipping information is incomplete.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team will review your request and work with you to provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.