At Marsaliju, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
Payment Information
Payment information is processed securely through trusted payment providers. We do not store your complete credit or debit card details on our servers.
Account Information
If you create an account, we may collect:
- Login credentials
- Order history
- Saved addresses and preferences
Website Usage Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
Voluntary Information
You may voluntarily provide additional information through:
- Customer reviews
- Contact forms
- Surveys
- Customer support communications
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Verify payments and prevent fraudulent transactions.
- Arrange shipping and delivery.
- Respond to customer inquiries and support requests.
- Send order confirmations, shipping updates, and service-related communications.
- Improve our website, products, and customer experience.
- Analyze website performance and visitor behavior.
- Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Marketing Communications
If you subscribe to receive promotional emails, we may occasionally send updates about new products, special offers, or important announcements.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
We will never use your personal information, reviews, or submitted content for promotional purposes without your permission.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
Cookies do not store sensitive payment information.
You may disable cookies through your browser settings, although some website features may not function properly.
5. Data Security
Protecting your information is one of our priorities.
We use industry-standard security measures, including:
- SSL encryption for secure data transmission
- Secure hosting environments
- Restricted access to customer information
- Continuous monitoring for suspicious activities
Although we take reasonable precautions, no method of online transmission or electronic storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete your transactions
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our policies
When information is no longer required, it is securely deleted or anonymized.
7. Third-Party Services
We work with trusted third-party service providers that assist with:
- Payment processing
- Shipping and delivery
- Website analytics
- Customer communication
- Fraud prevention
These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy standards.
8. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for marketing communications.
- Request a copy of your personal data.
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Payment Security
For your protection, some transactions may require additional verification measures such as identity confirmation or bank authentication.
Payment authorization may fail due to:
- Incorrect payment information
- Bank security restrictions
- Insufficient funds
- Network or technical issues
Marsaliju is not responsible for payment failures caused by third-party financial institutions or circumstances beyond our control.
11. Refunds and Order Cancellations
Approved refunds will be issued to the original payment method used during checkout.
Processing times may vary depending on your bank or payment provider.
12. International Visitors
If you access our website from outside the United States, your information may be transferred to and processed in the United States.
By using our website, you acknowledge and agree to this transfer in accordance with applicable laws.
13. Order Limitations
Certain products or orders may be subject to minimum or maximum purchase limits.
Any applicable limitations will be displayed during the checkout process when necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.
Any significant changes will become effective immediately upon posting the updated policy on our website.
We encourage customers to review this page regularly to stay informed about how we protect their information.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Address:
715 Princeton Pkwy
Owensboro, KY 42301
USA
Email:
support@marsaliju.shop
Phone:
+1 (218) 551-7991
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST