Payment Policy

At Marsaliju, we strive to provide a secure, simple, and convenient checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when placing an order.

1. Accepted Payment Methods

Marsaliju currently accepts the following payment methods:

Cash on Delivery (COD)
Major credit and debit cards (where available at checkout)
Other payment methods displayed during the checkout process

Payment options may vary depending on your delivery location and order eligibility.

2. Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) for eligible orders within our delivery areas.

When selecting Cash on Delivery:

Payment is made directly to the delivery representative at the time your order is delivered.
Please have the exact payment amount available whenever possible.
Orders will only be handed over after payment has been received.
Cash on Delivery is available only for qualifying locations and may not be available for every order.

Marsaliju reserves the right to refuse or restrict Cash on Delivery service for certain orders or delivery locations.

3. Payment Verification

To help protect our customers and prevent fraudulent activity, some orders may require additional verification before they are processed.

If verification is required, our customer support team may contact you to confirm your order details.

Failure to complete the verification process may result in order cancellation.

4. Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details.

Receiving an order confirmation does not guarantee acceptance of your order.

Marsaliju reserves the right to cancel or decline any order for reasons including but not limited to:

Product unavailability
Pricing errors
Suspicion of fraudulent activity
Incomplete or inaccurate customer information

5. Pricing

All prices displayed on our website are listed in U.S. Dollars (USD).

Prices may be updated at any time without prior notice.

The price charged will be the amount displayed at the time your order is placed.

6. Taxes

Applicable sales taxes, where required by law, will be calculated during checkout and included in your order total.

Customers are responsible for any applicable taxes required by their local jurisdiction.

7. Payment Security

We take the security of your personal and payment information seriously.

Our website uses industry-standard security measures, including SSL encryption, to help protect your information during checkout.

We do not store sensitive payment information such as complete credit or debit card numbers on our servers.

8. Failed or Declined Payments

Orders may not be completed if payment authorization fails.

Payment issues may occur due to:

Insufficient funds
Incorrect payment information
Bank security restrictions
Technical or network issues

If your payment is declined, please verify your information or contact your payment provider before placing another order.

9. Order Cancellation

Orders may be canceled before shipment by contacting our customer support team as soon as possible.

If an order has already entered processing or has been shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

10. Refunds

If a refund is approved, it will be processed according to our Return & Refund Policy.

For prepaid orders, refunds will be issued to the original payment method.

For Cash on Delivery orders, approved refunds will be processed using a mutually agreed refund method, which may include a bank transfer or another suitable payment option, subject to verification.

Refund processing times may vary depending on the payment method and financial institution.

11. Fraud Prevention

Marsaliju reserves the right to cancel or refuse any order that appears to involve fraudulent activity, unauthorized payment methods, or suspicious purchasing behavior.

Additional verification may be requested before processing certain orders.